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From intelligent B2B CRM orchestration and Genesys omnichannel integration to Agentic AI workflow automation — THANASI Infotech delivers enterprise-grade technology that transforms how telecom operators serve, retain, and grow their business customers.
We mapped the exact pain points that cost Telecom operators millions in SLA penalties, churn, and operational drag — and engineered solutions for each.
Enterprise clients interact across Genesys calls, email, web portals, and field teams — with zero unified view. Agents repeat questions; SLAs breach silently.
Unified Smart Care PlatformMultiple BMS systems, Saddad gateway, and manual reconciliation create billing errors, delayed invoicing, and disputes that erode B2B trust and revenue.
Centralized BMS + CRM Billing EngineBack-office teams and field technicians juggle Remedy tickets, Siebel data, EDH jobs, and paper forms — burning hours on work that AI can automate in seconds.
Agentic AI AutomationSAP, Siebel, legacy OSS/BSS, and third-party APIs don't talk to each other. Every integration is a bespoke project with risk, cost, and timeline overruns.
API-Led Integration PlatformMultiple login systems, no unified identity, BeyondTrust not integrated, Duo MFA gaps — creating audit risk, PDPL exposure, and enterprise client confidence issues.
Unified Identity & Zero TrustOperations leaders lack live dashboards across Grafana, Siebel, and BMS. Decisions are based on yesterday's data — causing reactive, not proactive, management.
AI BI & Real-Time Digital TwinsEvery service is engineered with telecom-specific logic — from BSS/OSS integration to B2B customer lifecycle management and AI-first automation.
Autonomous AI agents handle complaint routing, service provisioning, SLA monitoring, and back-office tasks — 24/7 without human intervention.
AI-powered OCR and extraction for contracts, KYC documents, SLA agreements, and invoices — with zero manual keying and 98%+ accuracy.
Automated network equipment inspection, field installation verification, and infrastructure health monitoring via AI vision models.
Real-time Grafana dashboards, predictive churn models, revenue analytics, and AI-powered demand forecasting for telecom operations.
Modernize Siebel, SAP, Remedy, BMS, and legacy OSS/BSS systems using .NET Core middleware APIs — without ripping and replacing.
Design and implement hybrid cloud architectures that keep sensitive telecom data on-premise while leveraging cloud scalability for digital channels.
Build composable CRM/ERP architectures with modular components for billing, loyalty, SFA, and service management — swap parts without disrupting operations.
Synchronize network, customer, and operational data in real-time across all systems — with digital twin simulations for capacity planning and incident response.
B2B self-service portals, B2C bill payment apps, SIM management, loyalty dashboards, ITO portals — built mobile-first with enterprise-grade security.
Recover, reconstruct, and modernize legacy telecom applications with lost source code — with full IP protection, documentation, and compliance alignment.
Round-the-clock monitoring, proactive maintenance, SLA-driven support across all telecom applications — with a proven 99.7% uptime track record.
Systematic .NET, Java, Angular, and Node.js version upgrades with automated CVE scanning, patch management, and zero-downtime deployments.
Our .NET Core Smart Care platform acts as the central nervous system — connecting every touchpoint, system, and workflow in your telecom operation.
Unified call, email, and chat integration. Agent desktop with real-time customer context, SLA timers, and supervisor dashboards via Genesys, Cisco UCCX, Avaya AES, and Asterisk AMI.
Authorized person handling, multi-stakeholder account hierarchies, enterprise SLA agreements, and real-time collaboration tools for supervisors and agents.
Bidirectional SAP integration via .NET Core middleware. EDH batch jobs ensure Siebel CRM stays perfectly synchronized — zero data drift.
Centralized Billing Management System integrated with Saddad gateway for B2B and B2C bill payments, auto-reconciliation, and dispute management — fully embedded in CRM.
Incident, request, and change management unified across back-office employees and field technicians — with SLA-aware escalation and technician task management.
Loyalty points, tier management, redemption flows, and SFA (CRM.OnDemand) integration for end-to-end sales lead processing and B2B enquiry lifecycle.
Single Sign-On via Microsoft AD, Duo MFA, SAML 2.0 federation, and BeyondTrust Privileged Access Management — enterprise-grade identity for every user persona.
We solve the hardest operational problems with AI — and every deployment runs within your own infrastructure boundary. Your data never leaves. Period.
Thousands of B2B complaints daily across call, email, and web — agents overwhelmed, SLAs breaching.
Manual invoice matching, BMS discrepancies, and Saddad reconciliation errors causing revenue leakage.
Reactive maintenance approach leading to SLA penalties, field escalations, and enterprise customer churn.
Leads from web and portal not reaching sales reps via SFA CRM in time — deals lost to faster competitors.
Technicians receive paper-based or phone-dispatched tasks with no real-time Remedy/ServiceNow integration, causing delays.
Traditional IT estimation is broken. We price based on outcomes delivered — shared risk, shared reward, measurable ROI from day one.
Fixed scope, fixed price — project creep hits your budget every time
Vendor paid regardless of business outcomes delivered
Requirements locked in month 1, reality changes in month 6
Measurement of success: "Did we deliver the spec?" — not "Did you win?"
Change requests cost extra — innovation punished financially
No post-go-live accountability — vendor disappears after delivery
Milestone-based commercial triggers — you pay as measurable outcomes are achieved
KPI-linked pricing — SLA compliance rate, agent productivity, resolution time tied to our fee
Agile scope flexibility — reprioritize every sprint without change order penalty
Shared risk model — we absorb technical risk; you focus on business outcomes
Innovation credits — every AI enhancement and upgrade included in the partnership
Post-launch success SLA — 24/7 managed support with accountability baked in
These aren't slides — they're live production systems serving millions of subscribers across Saudi Arabia and the MEA region.
Mobily's B2B segment faced critical inefficiencies across fragmented Genesys, Cisco, and Avaya channels with zero real-time supervisor visibility — risking SLA penalties and losing major enterprise accounts.
Fragmented systems across ERP, CRM, and legacy applications creating data silos, manual reconciliation, and poor operational visibility — identical challenge faced by Telecom BSS/OSS environments.
Large-scale operations managed with reactive, manual processes — no predictive intelligence, disconnected IoT systems, and limited visibility. Directly mirrors Telecom network operations challenges.
We've built production systems for major telecom operators including Mobily — with hands-on experience in Genesys, SAP, Siebel, BMS, Remedy, and Saddad ecosystems specific to the MEA market.
ISO-aligned security practices, PDPL/GDPR data handling, BeyondTrust PAM, SAML/Duo MFA — we treat your data with the same care a telecom regulator would require.
Agile sprint cycles mean your first outcome is live within 6 weeks of kickoff — not 6 months. Our composable architecture lets us integrate without disrupting your live operations.
Teams in Saudi Arabia, UAE, India, USA, UK, and Singapore — providing local compliance knowledge with world-class delivery capability and 24/7 timezone coverage.
Every AI feature we deploy runs in your controlled environment. No SaaS AI dependency, no data exposure, no vendor lock-in. Real AI that solves real telecom operations problems.
Our managed services practice maintains 99.7% uptime across all client systems. We stay engaged as your technology partner — not a vendor who disappears after go-live.
No generic demos. No sales scripts. A focused discussion on your exact challenges — with a prepared telecom integration expert who knows your stack.
Select your preferred date, time, and duration. A senior telecom IT specialist will join prepared with relevant case studies and integration scenarios for your environment.
Join telecom operators across Saudi Arabia and MEA who trust THANASI Infotech for mission-critical IT delivery. Let's map your transformation roadmap — together.
Happy to Achieve, Our Client Partner is available.
Your dedicated client partner has joined and is available right now. Whether you have a question, need guidance, or just want to explore — we're here with you every step of the way.
Sarah Mitchell
Senior Client Success Partner
Joined with You Now