Evaluating Cloud, Mobile, ERP, or CRM Integration? Our Solutions Team is available.
Happy to Achieve, Our Client Partner is available.
THANASI Infotech delivers enterprise-grade Managed IT Services with predictable costs, zero-compromise security, and outcome-bound SLAs — built specifically for Healthcare, Real Estate, Logistics, Retail, and Manufacturing businesses scaling beyond reactive IT.
From HIPAA-compliant healthcare infrastructure to real-time logistics track-and-trace, our Managed IT adapts to your business model — not the other way around.
Healthcare CIOs and CTOs face a brutal intersection: regulatory compliance, system uptime, and budget pressure — all simultaneously. Your EMR must never go down. Your data must never breach.
Epic, Cerner, or custom EMR downtime directly impacts patient care and triggers compliance violations under HIPAA §164.308.
Misconfigured user access, unencrypted devices, and missing audit trails create regulatory exposure worth millions in penalties.
IoMT devices — infusion pumps, imaging systems, monitors — run outdated firmware and create network entry points for ransomware.
PHI data classification, encryption at rest/transit, role-based access management and automated audit logs.
Sub-5-minute alerting on Epic/Cerner nodes, database failover management, and HL7/FHIR integration health checks.
Network segmentation of clinical devices, OT/IT boundary management, firmware vulnerability tracking.
Property management platforms, CRM portals, and transaction systems must be available around the clock. Agents in the field and investors on calls have zero tolerance for IT delays.
Salesforce, HubSpot or custom CRM outages during peak transaction periods result in lost leads and SLA breaches with property developers.
Title deeds, KYC documents, and bank transaction data create high-value targets. Inadequate endpoint security exposes both clients and agents.
Agents across project sites, corporate offices, and client locations create a fragmented, unmanaged network footprint.
Managed cloud hosting, database performance tuning, and CRM middleware integration with 99.9% uptime guarantee.
Secure SD-WAN and VPN for field agents, DLP policies for document handling, and endpoint management for mobile devices.
API health monitoring between MLS, ERP financial modules, and CRM to ensure seamless data flow across your tech stack.
In logistics, systems don't just support the business — they are the business. WMS, TMS, and ERP systems running across warehouses, distribution centers, and last-mile hubs can't afford scheduled windows for IT firefighting.
Disconnected ERP-to-WMS sync causes inventory mismatches, shipment delays, and SLA penalties from enterprise clients.
RF scanner dead zones, Wi-Fi congestion in high-rack warehouses, and switch failures halt picking and packing operations.
IoT sensor failures, GPS integration issues, and API latency breaks customer-facing visibility portals and internal dashboards.
Dedicated monitoring for warehouse switches, AP infrastructure, barcode scanners, and conveyor PLC integrations.
API integration health monitoring, middleware patching, and escalation protocols for SAP/Oracle/Blue Yonder stacks.
Remote device management for GPS units, IoT sensors, RFID readers with OTA firmware management and health alerting.
Festive rushes, flash sales, and omnichannel expansion put elastic demand on IT infrastructure that most internal teams can't handle. PCI-DSS compliance, POS uptime, and e-commerce platform reliability are non-negotiable.
Shopify, Magento, or custom platform failures during Black Friday or festive sales translate directly to revenue loss and cart abandonment spikes.
Improper network segmentation, unpatched payment terminals, and weak log management expose cardholder data and risk payment processor delistings.
Desynchronized stock between POS, ERP, and e-commerce platform leads to overselling, customer dissatisfaction, and returns-processing backlogs.
Centralized POS device management, in-store Wi-Fi monitoring, and payment terminal patch management across all locations.
Quarterly vulnerability scans, network segmentation audits, and compliance report generation for payment acquirer submissions.
Real-time inventory API bridge between ERP (SAP/NetSuite), POS, and Shopify/Magento with automated reconciliation alerts.
Smart factories running MES, SCADA, and ERP alongside edge compute, robotics, and digital twins need an MSP that understands both factory floor and the boardroom. Production downtime is never just an IT problem.
SCADA and MES systems exposed through IT-OT convergence with no segmentation or monitoring create catastrophic ransomware vectors.
Shop floor data failing to sync with SAP PP or Oracle MFG creates planning inaccuracies, wrong BOM execution, and quality escapes.
Windows XP/7 machines running CNC equipment or SCADA cannot be easily patched, creating persistent critical CVEs in your environment.
Purdue Model-aligned network segmentation, SCADA/HMI monitoring, and OT asset inventory with vulnerability scoring.
SAP PP / Oracle MFG to MES middleware health monitoring, production order sync validation, and deviation alerting.
Virtual patching via WAF/IPS, application whitelisting, and network micro-segmentation for CNC and SCADA machines that cannot be updated.
From endpoint to cloud, from help desk ticket to boardroom report — THANASI covers the full IT stack under a single SLA with complete transparency.
Proactive infrastructure monitoring across servers, networks, cloud, and endpoints with automated remediation and real-time alerting. We detect anomalies before they become outages.
End-to-end cybersecurity management — SIEM, EDR, threat intelligence, vulnerability management, and compliance reporting for HIPAA, PCI-DSS, ISO 27001, and SOC 2.
Full lifecycle management of AWS, Azure, and GCP environments — cost optimisation, architecture governance, patching, scaling, and FinOps reporting so cloud spend stays aligned to business outcomes.
Tier 1–3 help desk with ITSM ticket management, SLA-bound resolution times, and multi-channel support via phone, chat, and email. White-label options available for your brand.
Managed LAN/WAN, SD-WAN, Wi-Fi, firewall, and VPN infrastructure. Configuration management, change control, and performance optimisation across all your sites and remote locations.
Documented, tested DR plans with defined RTOs and RPOs. Managed backup, cloud replication, failover orchestration, and annual DR tabletop exercises with full documentation.
Continuous vulnerability scanning, CVSS-prioritised remediation, vendor patch coordination, and monthly vulnerability posture reports with closure SLAs by severity level.
Executive dashboards, monthly service review decks, incident post-mortems, SLA performance reports, and QBR (Quarterly Business Review) presentations — all without asking for them.
Continuous service improvement via ITIL-aligned quality gates, CSAT tracking, KPI review cadence, escalation management, and a dedicated CSM (Customer Success Manager) for your account.
A structured, zero-disruption onboarding process. No learning curves on your live environment. No surprise gaps in coverage.
Tangible, measurable outcomes — not just ticket closure rates.
Replace unpredictable break-fix costs with a fixed monthly fee. Eliminate unplanned hardware spend, emergency contractor costs, and compliance fine exposure.
Proactive monitoring catches 78% of incidents before users report them. Our engineers resolve issues in hours, not days — with full RCA documentation every time.
Contractually backed uptime across your critical systems. Breach the SLA? You receive service credits. We have skin in the game, just like you do.
Your engineers stop firefighting IT issues and start building products. Your finance team stops auditing IT invoices. Your CTO focuses on digital transformation.
vCIO advisory included. Quarterly technology roadmaps, vendor negotiations, license optimisation, and budget forecasting — strategic IT counsel from day one.
Reverse KT documentation is maintained throughout the engagement. Exit anytime with full runbooks, credentials, and a 30-day transition support window — no hostage IT.
Whether you want to hand over IT completely or augment your team for specific gaps — there's a model designed for your situation.
Complete IT ownership transfer. We manage everything — infrastructure, security, cloud, help desk, vendors, compliance. You focus 100% on your business.
Augment your existing IT team with THANASI's specialist skills, tools, and 24/7 NOC coverage. Your team handles what they're best at; we fill the gaps.
Outcome-bound IT projects with a defined scope, deliverables, and cost. Cloud migration, security hardening, network refresh, ERP middleware — on your timeline.
Our SLA isn't a document in a drawer — it's a live dashboard you can access at any time. Every metric tracked. Every breach escalated. Every month reported.
Critical incident first response, guaranteed 24/7
Contractually guaranteed with service credits
Root cause analysis after every major incident
Customer satisfaction across all support channels
High-severity incident resolution during business hours
Issues resolved without escalation on first contact
Our security operations aren't an add-on — they're the backbone of everything we do. Your industry's compliance framework shapes how we design and manage your environment.
Real-time log aggregation and correlation across your environment, with automated threat detection and analyst-reviewed alerts to eliminate false-positive fatigue.
AI-powered endpoint detection and response, blocking zero-day threats, ransomware, and lateral movement across all managed endpoints including remote workers.
MFA enforcement, privileged access management (PAM), single sign-on (SSO) governance, and regular access reviews aligned to least-privilege principles.
Pre-built compliance dashboards for HIPAA, PCI-DSS, ISO 27001, and SOC 2 with evidence collection automation and external auditor support included.
We don't just fix problems — we document every decision so you understand your environment better over time, not less.
Enterprise ITSM for incident, change, and problem management
Remote monitoring, patch management and endpoint visibility
Real-time performance dashboards for infrastructure and apps
SIEM platform for security event correlation and threat detection
Enterprise backup, replication, and disaster recovery orchestration
Agile ITSM for development-aligned IT operations teams
Automated alert fires within 2 minutes of anomaly. On-call engineer triages severity and initiates P1/P2 war room within 15 minutes.
Impact is isolated. Failover activated where applicable. Stakeholder notification sent within 20 minutes via email, SMS, and ITSM portal.
Post-incident timeline constructed from logs, monitoring data, and change history. ITIL Problem Management initiated within 4 hours.
Corrective action implemented with change management sign-off. Verification testing completed and documented before case closure.
Written RCA with timeline, root cause, corrective action, and preventive measures delivered to your team within 48 hours. No request needed.
Your stakeholders need data, not dashboards. Every report we produce is designed for decision-makers, not just engineers.
Delivered by the 3rd working day of each month. No chasing required.
Strategic IT review with your CTO/CIO and our senior engineers.
Real-time visibility into your IT health, available 24/7 via web portal.
Documented, tested, and actioned — not just a PDF that lives in a SharePoint folder. Our DR management means when something goes wrong, recovery is measured in minutes, not days.
Business impact analysis, criticality classification, and tailored RTO/RPO targets per workload.
Daily backup verification, geo-redundant storage, and immutable backups resistant to ransomware encryption.
Automated cloud failover with tested runbooks. Fail from primary to DR site without manual intervention.
Full failover test with documented results, gap analysis, and updated runbooks delivered as a formal DR test report.
We believe in earning your loyalty, not locking you in. Our structured KT and Reverse KT process means you're never held hostage by your IT provider.
Complete inventory of servers, network devices, cloud resources, software licences, and vendor contracts.
Architecture diagrams, escalation paths, credentials, SOP documentation, and critical process mapping.
THANASI team shadows existing IT ops without any intervention. Gaps identified, risks flagged, tooling deployed passively.
Complete management transfer with hypercare support from both teams for 30 days post-go-live.
30-day notice triggers a formal transition plan. THANASI provides a named transition manager at no additional cost.
Updated infrastructure diagrams, runbooks, vendor contacts, SLA history, incident reports, and password vault export.
New vendor or internal team shadows THANASI engineers. All critical processes walked through live with Q&A sessions.
Full custody transfer with 30-day post-exit email/phone support included. No knowledge withheld, no disruption to the business.
Reverse KT documentation is maintained throughout the engagement and updated with every major change — not assembled on exit notice. This is written into every contract.
30-minute no-obligation call. Our senior engineers will review your environment and identify your top 3 IT risks — for free.
All times shown in your selected timezone
Straight answers. No sales speak.
Schedule a 30-minute discovery call. We'll identify your top 3 IT risks and show you what a structured managed service looks like for your industry.
Happy to Achieve, Our Client Partner is available.
Your dedicated client partner has joined and is available right now. Whether you have a question, need guidance, or just want to explore — we're here with you every step of the way.
Sarah Mitchell
Senior Client Success Partner
Joined with You Now