The Problem:

Mobily B2B customers wanted to manage their entire service and support them with Mobily Agents or Superviors – a complicated fastest way of handling business customer and meet the SLA on time without any penality.

The Solution:

This platform is not a stand-alone contact center platform, however, when used side-by-side with other contact center technologies such as Genesys, Cisco, Avaya, even Asterisk's, it will add value to the operations of the contact center. It helps to business consumers reach Mobily teams via compalint portal, Calls or Email in just a few taps.

The Outcomes:

call center agents in servicing the customer in a more efficient and time saving way as it integrates into all the back end systems used in the client's environment and made available to the agent in one place. Accessed by Back office and fulfillment teams to view and update the requests based on the current fulfillment status. Mobily Business serve to their B2B customer within SLA, supervisor can manage their team effectivly, top administrator quicly see many dashboards and reports to understand the day to day activitiy and planned team effectivly to serve customer effectivly.

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